1. Scope of Work

• Residential: Services will be performed as outlined in the signed estimate or digital booking confirmation.

• Commercial: Services are governed by the specific Site Map and Statement of Work (SOW) attached to the commercial contract.

• Add-ons: Any work requested outside the original scope (e.g., "while you're here, can you move these rocks?") will be billed at our standard hourly rate of $95.00 or quoted separately.

2. Access and Preparation

• Access: Clients must ensure gates are unlocked and clear access to the service area is provided on the scheduled day.

• Obstructions: Please clear the lawn of toys, pet waste, garden hoses, and large debris. We reserve the right to skip areas cluttered with debris or charge a "cleanup fee" if our crew has to clear the area to work.

• Pets: For the safety of our team and your animals, pets must be secured indoors during service.

3. Scheduling and Cancellations

• Weather: Landscaping is weather-dependent. Rain, extreme heat, or frozen ground may result in rescheduling. We will notify you of the new service date as soon as possible.

• Cancellations: We require 48 hours notice for any service cancellations. Failure to provide notice may result in a "trip fee" of $75.00.

4. Payment Terms

• Residential: Payment is due upon completion of service unless a monthly billing cycle has been established.

• Commercial: Net [30] terms apply unless otherwise specified in the contract.

• Late Fees: Payments overdue by more than [30] days will incur a late fee of 1]% per month.

5. Utilities and Underground Risks

• Marking: For any digging or trenching, the client is responsible for marking private underground lines (invisible fences, private irrigation, satellite lines) not covered by public utility marking services (e.g., 811).

• Liability: We are not responsible for damage to unmarked private lines or shallow-buried irrigation heads.

 

6. Satisfaction Guarantee & Damage

• Reporting: Any concerns regarding the quality of work or claims of property damage (e.g., a nicked fence or broken sprinkler) must be reported within [24/48] hours of service.

• Rectification: We reserve the right to inspect and repair any damage or re-perform unsatisfactory work before any third-party repairs are commissioned.

7. Termination

Either party may terminate recurring service agreements with [30] days written notice. We reserve the right to suspend service immediately for non-payment or unsafe working conditions.